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SUPPORT.TXT
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1995-12-02
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X-WARE ENGINEERING
Technical Support Request
X-WARE ENGINEERING INFORMATION
(Leave this section blank, to be completed by X-Ware Engineering Personnel)
Request Number:
Severity:
Assigned Engineer:
Action to be taken:
GENERAL INFORMATION
===================
Date:
Contact Name:
Phone: (day): Best Time To Call:
(fax):
Company Name:
Address:
Address:
City: State: Zip:
Product Name:
Version:
Serial No.:
Problem Type: ( ) Problem ( ) Request ( ) Documentation
Severity: ( ) Crashes ( ) Major ( ) Minor ( ) Trivial
Where/when did this occur? (i.e. Installation, Setup, Docs, Help etc...):
Detailed description of problem / question / suggestion (provide as
much detail as possible about symptoms and any error messages. If you
are reporting a documentation problem, note the page number, or the
help file name and topic title):
Are you able to reproduce this problem?
If yes, please list the steps you took to reproduce:
HARDWARE
========
Below, please provide information on the type of hardware
located on the machine which has experienced the problem:
Processor Type/Speed:
# Megs RAM:
Windows Available Memory/Resources:
Video Resolution/Colors/Card Type:
Network Type:
Hard Drive Size/Brand:
Printer (if applicable):
SOFTWARE
========
Below, please provide information on the type of software located on the
machine which has experienced the problem:
Operating System/Version:
Memory Manager:
Applications:
ADDITIONAL INFORMATION
======================
Please add any information that you feel is important or may be helpful
in diagnosing and recreating this problem: